In 2011, Charlie Palmer Group implemented a Healthcare Performance Management (HPM) strategy to rein in escalating healthcare costs and improve workforce health. Charlie Palmer Group implemented the first of four pillars of HPM, measure, to begin the process.
Gaining access to real-time health plan data broken out by location, eligibility and union v. non-union, The Charlie Palmer Group discovered that 20 percent of its members were on target to potentially cost the company approximately $900,000 within the next year and a half.
The Charlie Palmer Group is a multi-state restaurant company that grew out of the landmark New York City fine dining restaurant Aureole, created by Chef Charlie Palmer. Chef Palmer won the prestigious James Beard Award for Best Chef in 1997, and Aureole has been awarded a one-star rating in the world-renowned Michelin Guide each year from 2007 to 2012. Today, the Charlie Palmer Group has locations throughout North America, including thirteen award-winning restaurants as well as a variety of wine shops and boutique hotels.
At a time when most businesses are under pressure to get more bang from their health benefits buck, The SCOOTER Store’s implementation of a Healthcare Performance Management (HPM) saved their organization a whopping 22 percent, or $2.34 million, on its health benefits in 2010.
Based on a core ideology, “Always Do the Right Thing,” The SCOOTER Store sells powered wheelchairs and scooters to people who require the mobility solutions to accomplish one or more activities of daily living. The company, which employs about 2,800 employees, has also been recognized by Fortune magazine as one of the “100 Best Companies to Work For.” Most of The SCOOTER Store’s employees — about 1,750 — are based at the corporate headquarters. The rest work in distribution centers, in the company’s rehab division, Alliance Seating & Mobility, in the Home Care division or as field reps in 47 states.
Viking Range Corporation implemented a cloud-based, Healthcare Performance Management strategy that allowed them to analyze its existing healthcare data and trim over $1.1 million from its health plan spending between 2009 and 2010 without sacrificing its benefits.
Located in Greenwood, Mississippi, Viking Range Corporation manufactures, markets, and distributes high-end kitchen appliances and cabinetry. Beyond its core manufacturing business, however, Viking’s operations also include a variety of hospitality and lifestyle ventures, including: cooking schools, restaurants and a spa. As a self-insured employer, Viking provides healthcare coverage for approximately 800 employees and their dependents totaling over 1,400 covered members.
In 2008, Howard County, Maryland launched an innovative program to bring comprehensive healthcare to uninsured residents for about 75 percent of the cost of traditional insurance. The Healthy Howard Health Plan (HHHP) combines a Primary Care Medical Home (PCMH) model and tightly integrated health coaching. Real-time data and automated business processes are managed on a single technology platform provided by HHHP’s business partner, Healthcare Interactive, Inc., a firm headquartered within the constituent county. HHHP serves as a model case study showing the efficacy of the Healthcare Performance Management Institute’s four pillars: measure, manage, engage and automate. Their experience is notable since lessons learned at HHHP are supporting the development of nascent co-op programs in the state of Maryland.
