At WellNet, we believe each member’s health is of the utmost importance and as such requires personal, professional, and immediate attention which is why our Member Concierges answer all calls.

• No system greetings, automated responses or  hold time estimates.
• No having to press buttons or “speaking clearly” for the system to understand you. Simply let our Member Concierges know how they can assist.
• No waiting - deal directly with a Member Concierge who begins addressing the member’s request immediately.
• No call transferring from department to department. The Member Concierge handles all requests from start to finish.